Plex content stops being available unless I make a new user

LSIO Discussion Container Support
1

Hello! I am running the plex:latest image, and I am unable to see the content in the Plex UI, whereas yesterday I was perfectly able to.

Bildschirmfoto 2023-09-19 um 14.37.31
Bildschirmfoto 2023-09-19 um 14.37.311920×1118 179 KB

Here’s the setup:

  • In my Ubuntu machine, I run the image using the suggested docker-compose file in Docker (under Usage)
  • This machine is given IP 192.168.0.200. The machine name is “xibalba”. In my laptop, I access 192.168.0.200:32400 and I get access to the web UI.

The first time I set it up, it was working just fine. After a few hours, I was unable to load the content, and I created a new user purely for testing, and I realized this new user was able to see the content.

Today, it happened again. This second user stopped being able to load the content, so I created a new user, and things are working again. Obviously, I don’t want to have to create a new user every day, so I was wondering what’s the reason for this behaviour, and if there is something I can do to have the content available for all users.

Here’s a video of the issue: plex

2

Please provide your compose and full container logs which begin with our ascii logo. Also share the plex app version. we will likely request more info once we have this.

3

Sure thing!

Here’s the Docker compose file:

  GNU nano 6.2                                                                  docker-compose.yml
---
version: "2.1"
services:
  plex:
    image: lscr.io/linuxserver/plex:latest
    container_name: plex
    network_mode: host
    environment:
      - PUID=1000
      - PGID=1000
      - TZ=Etc/UTC
      - VERSION=docker
      - PLEX_CLAIM= #optional
      # - ADVERTISE_IP="http://xibalba:32400/"
    volumes:
      - ./config:/config
      - /media/long/COLOSSUS/Series:/tv
      - /media/long/COLOSSUS/Movies:/movies
      - /media/long/COLOSSUS/Music:/music
    restart: unless-stopped

Docker logs:

plex  | [migrations] started
plex  | [migrations] no migrations found
plex  | ───────────────────────────────────────
plex  |
plex  |       ██╗     ███████╗██╗ ██████╗
plex  |       ██║     ██╔════╝██║██╔═══██╗
plex  |       ██║     ███████╗██║██║   ██║
plex  |       ██║     ╚════██║██║██║   ██║
plex  |       ███████╗███████║██║╚██████╔╝
plex  |       ╚══════╝╚══════╝╚═╝ ╚═════╝
plex  |
plex  |    Brought to you by linuxserver.io
plex  | ───────────────────────────────────────
plex  |
plex  | To support LSIO projects visit:
plex  | https://www.linuxserver.io/donate/
plex  |
plex  | ───────────────────────────────────────
plex  | GID/UID
plex  | ───────────────────────────────────────
plex  |
plex  | User UID:    1000
plex  | User GID:    1000
plex  | ───────────────────────────────────────
plex  |
plex  | **** Server already claimed ****
plex  | Docker is used for versioning skip update check
plex  | [custom-init] No custom files found, skipping...
plex  | Starting Plex Media Server. . . (you can ignore the libusb_init error)
plex  | [ls.io-init] done.
plex  | Critical: libusb_init failed

And I’m running Plex Version 4.108.0

4

the highest plex server version is 1.32.7 which was pulled because it was a bad release

I think the most likely issue you have is you’ve put ./config:/config so the config path is in /root which uid 1000 would not have access to. Use a full path, if we pretend UID 1000 is named docker you would use - /home/docker/plex:/config or something similar to this.

5

My bad, I looked at the Version of the Plex Web app in the browser. If I’m not mistaken, my Docker inspect is telling me that the version is 1.32.5.7349-8f4248874-ls179

6

User with UID 1000 is my current user:

id -nu 1000
long

and it seems like the files in the config folder are all owned by this user:

ls -alish
total 16K
10092545 4,0K drwxrwxr-x  3 long long 4,0K Thg 9  19 19:55 .
 8781825 4,0K drwxrwxr-x 10 long long 4,0K Thg 9  18 23:54 ..
10092546 4,0K drwxr-xr-x  3 long long 4,0K Thg 9  19 15:10 config
10092547 4,0K -rw-rw-r--  1 long long  524 Thg 9  19 14:18 docker-compose.yml

ls -alish config/Library/Application\ Support/Plex\ Media\ Server/
total 76K
10092550 4,0K drwxr-xr-x 13 long long 4,0K Thg 9  19 19:54  .
10092549 4,0K drwxr-xr-x  3 long long 4,0K Thg 9  19 15:10  ..
10092816 4,0K -rw-------  1 long long   42 Thg 9  19 19:41  .LocalAdminToken
10092551 4,0K drwxr-xr-x  7 long long 4,0K Thg 9  19 19:54  Cache
10092561 4,0K drwxr-xr-x  3 long long 4,0K Thg 9  19 15:10  Codecs
10092552 4,0K drwxr-xr-x  3 long long 4,0K Thg 9  19 19:41 'Crash Reports'
10092557 4,0K drwxr-xr-x  2 long long 4,0K Thg 9  19 15:10  Diagnostics
10092565 4,0K drwxr-xr-x  2 long long 4,0K Thg 9  19 15:10  Drivers
10092559 4,0K drwxr-xr-x  3 long long 4,0K Thg 9  19 19:54  Logs
10092831 4,0K drwxr-xr-x  3 long long 4,0K Thg 9  19 15:12  Media
10092842 4,0K drwxr-xr-x  6 long long 4,0K Thg 9  19 15:14  Metadata
10092555 4,0K drwxr-xr-x  7 long long 4,0K Thg 9  19 15:11 'Plug-in Support'
10092609 4,0K drwxr-xr-x  2 long long 4,0K Thg 9  19 15:10  Plug-ins
10092828 4,0K -rw-------  1 long long  675 Thg 9  19 19:41  Preferences.xml
10092629  16K -rw-------  1 long long  13K Thg 9  19 19:41 'Setup Plex.html'
10092638 4,0K drwxr-xr-x  2 long long 4,0K Thg 9  19 15:10  Updates

I will experiment with different locations for the config folder as suggested

7

if nothing else, try using a full path to the location you expect config files to be. It’s never a good idea to use relative paths in docker :smiley:

That all said, if my thought is not the issue and since your logs show nothing wrong, i would say this is a plex issue rather than a container issue and you’d need to seek help from them if the full path doesnt work.

8

I tried using /home/long/plex/config, I tried not mapping the volume at all, but same problem. Now I have 3 users that can’t access the content, but as soon as I create new ones, I can use the app without trouble :frowning:

Thanks for the help, I will try to find the Plex support forum and I will ask them